Frequently asked questions

What services do you offer?

All our services are detailed in the Prices from our website. We invite you to check it out to explore all the services we offer and how we can meet your needs. If you have any questions or need further details, please feel free to contact us!

How can I contact customer support?,,

To contact our customer support. Go on Discord to the ⁠🎫│ticket-support section and open a ticket. Our team will be there to answer all your questions and provide the necessary assistance.
You can also contact us at the following address: contact@minehub.fr.

How to upload a .schematic or .schem file to my server?

To add a .schematic or .schem file to your server, follow these steps:

Install the FastAsyncWorldEdit plugin for the version that matches your server.
Once the plugin is installed, drag your .schematic or .schem file into the schematics folder on your server.
In-game, use the following command: /schem load (name of the schematic) to load the file.
Make sure to follow the recommended layer in the product documentation to avoid any alignment issues.
Finally, place your schematic using the command //paste.

And that's it! Your schematic will be properly added to your server!

What are your rates ?

You can view our rates by visiting the Prices tab located in the footer of our website. This tab outlines the minimum prices for each of the services we offer. These prices may vary depending on the specifications. Feel free to take a look to get an idea of the costs, and if you have any questions, we are available to discuss them with you.

Is a quote chargeable ?

No, a quote is not chargeable and does not commit you to anything. We offer free quotes so you can assess our services with no financial obligation. This allows you to make an informed decision with complete transparency, without any additional costs before committing.

Do you offer Refunds

Unfortunately, we cannot process refunds. Since the product you purchased is a digital item, it remains in your possession even after a refund. However, we want you to be satisfied with your purchase. We invite you to join our Discord server, where you can share any concerns you may have. We would be happy to consider your feedback and work on an update to the product to better meet your expectations.

Is there order tracking ?

Yes, you can track the progress of your order in real-time directly in your ticket area on our Discord.

Are your services customized for each client ?

Yes, our services are unique to each client. We tailor our solutions based on the specific needs and individual goals of each client, ensuring a personalized approach that maximizes the value and effectiveness of our services to precisely meet their expectations.

Where can I learn more about you?
You can explore other sections of this website, such as Team page, to find out more about our company, mission, and team members.